Effective Date: Nov 11, 2025
Business Name: ICONIC MEN PRO BARBER SUPPLY (“Iconic Men Pro,” “we,” “us,” or “our”)

This Privacy Policy describes how ICONIC MEN PRO BARBER SUPPLY (“we,” “our,” or “us”) collects, uses, and protects your personal information when you visit our website iconicmenpro.com or make a purchase from us.

1. Information We Collect

We collect personal information to fulfill orders, provide customer support, improve user experience, and support marketing efforts.

A. Information You Provide to Us

This includes information voluntarily provided during checkout, account creation, or when contacting us:

  • Full name
  • Email address
  • Phone number (including mobile number for SMS communications)
  • Billing address
  • Shipping address
  • Payment information (processed securely by third-party payment processors; we do not store full credit card details)
  • Account login information (username, hashed password)
  • Customer support messages
  • Marketing preferences and consent

B. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages viewed
  • Time spent on pages
  • Referring URLs
  • General location information
  • Interaction with website features

C. Tracking Technologies

We use tracking technologies to improve site performance, understand user behavior, and optimize marketing campaigns, including:

  • Google Analytics
  • Google Ads / Google Pixel (Global Site Tag)
  • Google Tag Manager
  • Facebook Pixel
  • Cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use personal information for the following purposes:

A. Order Processing & Fulfillment

  • Processing payments
  • Fulfilling and shipping orders
  • Sending order updates, confirmations, and delivery notifications
  • Handling returns, refunds, and customer service requests

B. Account Management

  • Creating and maintaining user accounts
  • Allowing users to save addresses and order history
  • Improving account security
  • Managing customer preferences

C. Communication & Customer Support

  • Responding to inquiries
  • Providing product information
  • Sending service-related notifications
  • Processing customer feedback

D. Email Marketing

With your consent or as permitted by law, we may use your email address for:

  • Promotional emails and newsletters
  • New product announcements
  • Special offers and discounts
  • Abandoned cart reminders
  • Personalized product recommendations
  • Educational content about barber supplies and techniques
  • Exclusive sales and early access notifications

Email Consent: By providing your email address and checking the marketing consent box at checkout or during account creation, you agree to receive marketing emails from ICONIC MEN PRO BARBER SUPPLY. You can withdraw your consent at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Updating your preferences in your account settings
  • Contacting us at [email protected]

E. SMS/Text Message Marketing

With your express written consent, we may send you marketing text messages to your mobile phone, including:

  • Promotional offers and flash sales
  • Order updates and shipping notifications
  • Exclusive SMS-only discounts
  • Product restocks and new arrivals
  • Appointment or event reminders
  • Cart abandonment notifications

SMS Consent: By providing your mobile phone number and opting in to SMS marketing (by checking the SMS consent box, texting a keyword to our short code, or otherwise providing express consent), you agree to receive automated marketing text messages from ICONIC MEN PRO BARBER SUPPLY at the phone number provided. Consent is not a condition of purchase.

Message Frequency: Message frequency varies depending on your activity and preferences. You may receive up to 10 messages per month.

SMS Opt-Out: You can opt out of SMS marketing at any time by:

  • Replying “STOP” to any marketing text message
  • Texting “STOP” to our short code
  • Contacting us at [email protected]
  • Updating your preferences in your account settings

SMS Help: For help with SMS messages, reply “HELP” to any text message or contact [email protected].

Message and Data Rates: Message and data rates may apply based on your mobile carrier’s plan. We are not responsible for charges from your mobile carrier.

Carrier Liability: Carriers are not liable for delayed or undelivered messages.

F. Remarketing & Advertising

  • Remarketing/retargeting through Google Ads and social media platforms
  • Personalized product recommendations based on browsing behavior
  • Performance analytics to improve content and advertising
  • Lookalike audience creation for advertising purposes

G. Website Optimization & Analytics

We use tracking tools to:

  • Monitor site performance
  • Measure ad effectiveness
  • Improve user experience
  • Detect fraudulent activity or security risks
  • Conduct A/B testing for site improvements

3. Sharing of Your Information

We do not sell personal information.

We may share your information only with trusted third-party partners who help us operate our business, such as:

A. Service Providers

  • Payment processors (e.g., Stripe, PayPal, etc.)
  • Shipping carriers (Canada Post, UPS, FedEx, Purolator, Canpar, etc.)
  • Email marketing platforms (e.g., Klaviyo, Mailchimp, LevelUp Connect, GoHighLevel etc.)
  • SMS marketing platforms (e.g., Twilio, Attentive, Postscript, etc.)
  • Analytics providers (Google Analytics, Facebook Analytics)
  • Website hosting & security services
  • Customer service platforms
  • Advertising platforms (Google Ads, Facebook Ads, Instagram Ads)

These partners only receive the information needed to perform their services and must protect your data in accordance with applicable privacy laws.

B. Legal Requirements

We may disclose information if required to:

  • Comply with laws and regulations
  • Respond to subpoenas or lawful requests
  • Protect our rights, business, or customers
  • Prevent fraud or illegal activity
  • Enforce our Terms of Service

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4. Account Creation and User Profiles

Users can create accounts on iconicmenpro.com. We store only the necessary information to maintain your account, such as:

  • Name
  • Email
  • Phone number
  • Order history
  • Saved shipping addresses
  • Marketing preferences
  • Wishlist items

All passwords are encrypted using industry-standard hashing algorithms. You may update or delete your account at any time by contacting us.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Keep users logged in
  • Analyze site traffic
  • Improve performance
  • Provide personalized advertising
  • Remember your preferences

Types of Cookies We Use:

  • Essential cookies – Required for site functionality (checkout, login, cart)
  • Analytics cookies – Google Analytics for traffic and performance tracking
  • Marketing cookies – Google Pixel/Google Ads, Facebook Pixel for remarketing
  • Preference cookies – Save your language, region, or settings
  • Session cookies – Temporary cookies that expire when you close your browser
  • Persistent cookies – Remain on your device for a set period or until deleted

Users may control cookie preferences through browser settings. Note that disabling certain cookies may limit website functionality.

6. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access the information we hold about you
  • Right to correct or update personal data
  • Right to request deletion of your data
  • Right to withdraw consent for marketing (email and SMS)
  • Right to opt-out of targeted advertising
  • Right to disable cookies via browser settings
  • Right to data portability
  • Right to restrict processing
  • Right to object to certain types of processing

How to Exercise Your Rights:

To request account deletion, data access, or to exercise any of your privacy rights, contact us at: [email protected]

We will respond to your request within 30 days.

7. Data Security

We use industry-standard technical and administrative measures to protect personal data, including:

  • SSL/TLS encryption for data transmission
  • Secure payment processing with PCI-DSS compliant providers
  • Limited employee access to personal information
  • Regular system monitoring and security audits
  • Firewall protection
  • Secure data storage
  • Regular software updates and patches

Despite best efforts, no system can be guaranteed 100% secure. We encourage you to use strong passwords and protect your account credentials.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide customer service
  • Maintain accounts while they remain active
  • Meet legal obligations (tax, accounting, fraud prevention)
  • Resolve disputes
  • Enforce our agreements

If you request deletion, we will remove your account data unless legally required to retain it. Marketing data will be deleted or anonymized when no longer needed for marketing purposes or upon your request to opt-out.

9. Third-Party Links

Our website may link to third-party websites, social media pages, or partner sites. We are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our website is not intended for individuals under 16 years of age. We do not knowingly collect information from minors. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

11. International Data Transfers

ICONIC MEN PRO BARBER SUPPLY operates primarily in Canada. If you access our website from outside Canada/USA, please note your data may be transferred to and processed in these jurisdictions where privacy laws may differ from those in your country. By using our services, you consent to such transfers.

12. Canadian Privacy Compliance (PIPEDA)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws. We collect, use, and disclose personal information only with your consent or as permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. Changes will be posted on this page with a new Effective Date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

For material changes affecting email or SMS marketing practices, we will notify active subscribers via email or SMS.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need assistance with marketing preferences, please contact:

ICONIC MEN PRO BARBER SUPPLY
Unit #7, 6201 Hwy 7, Woodbridge, ON L4H 0K7

For Marketing Opt-Out Requests:

We are committed to protecting your privacy and will respond to all inquiries promptly.